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Julie Roehm: Driving Business Growth Through Customer-Centric Strategies

In today's hyper-competitive business landscape, success hinges on the ability to put customers at the center of every strategy and decision. Enter Julie Roehm, a visionary Chief Experience Officer (CXO) who has made customer-centricity her driving force.   Roehm understands that truly understanding customers is the key to unlocking sustainable growth. She employs a data-driven approach to uncover valuable insights about customer...

Ilja Gorelik: Delivering Good Customer Service by Small Businesses

Small businesses play an essential economic role by providing employment opportunities, promoting innovation, and contributing to local communities' growth. Good customer service is critical for small businesses as it is a significant factor in customer satisfaction, loyalty, and retention. In contrast, poor customer service can quickly drive customers away and damage the business's reputation. Small businesses need to focus on providing...

Sephora Global Chief Brand Officer Steve Lesnard Comments on Sephora’s Relaunch in the UK

Steve Lesnard, chief brand officer for Sephora, has said that the U.K. is "an important market" for the company, and it looks forward to relaunching in the country. The Sephora store will open early in the new year and is expected to influence the beauty industry significantly. Sephora looks to provide an experience that is "full-on, immersive, and modern." When asked what defines the brand's offer in the U.K. market, he replied that it was all...

Dr. Chris Brummer Banking and Global Governance

Chris Brummer is currently working in Agnes N. Williams Senior Scientist of Macroeconomic Law at Georgetown University and is also a well determined Faculty Director of the Institute of Transnational Law. Brummer was one of the associate law professors at Vanderbilt Law School before he paved his way to the Georgetown campus with tenure in 2009. He has also served as a visiting professor at numerous prestigious institutions, including...